Rather than treating social as a broadcast channel, we rebuilt it as an extension of the experience itself. Designed to engage people before they even book.
- Video-first, always-on content: We prioritised short-form video, leaning into the formats already winning on platform.
- Content that feels native: From trending audio to “come with me” formats, everything was designed to feel like it belongs on TikTok and Reels.
- Showing, not selling: Creator-led and staff POV content helped demystify the experience, showing exactly what happens in a session and removing first-time hesitation.
