We’re always looking for new talent

We're looking for an ambitious person to join our client services team in Jersey. This junior role is perfect for someone looking for their first job in marketing and digital, or with a year or two experience already under their belt.

The agency

TPA is a full-service marketing and digital agency, with offices in Guernsey and Jersey. We work with a broad range of clients, from airlines and banks, to charities and escape rooms, so no day is ever the same.

TPA is a member of the IPA (Institute of Practitioners in Advertising), and we encourage our team to complete their courses to help develop their skills and grow their careers with us.

The role

You will be responsible for supporting key client relationships, and working closely with clients to deliver marketing projects and campaigns on their behalf. You will need to forge strong relationships with our internal teams to ensure the work is of the highest possible standard, delivered on time, and within budgets.

Previous marketing experience is not essential, but the ideal candidate will have a passion for marketing and helping businesses succeed.

Responsibilities

• Support in the management of client accounts
• Take client briefs and manage those projects through the agency
• Act as the first point of contact for client questions and requests
• Maintain accurate records of meetings, decisions and next actions
• Create project timelines and ensure work is delivered as promised
• Report on clients and campaigns to the Account Manager and Account Director

Skills & Personality

• Personable, with excellent communication skills both verbally and in writing
• Organised, with the ability to manage projects, budgets and timelines effectively
• Ability to multi-task and seamlessly switch between projects and clients
• Excellent attention to detail, for when briefing and reviewing design work
• Strong problem-solving skills and ability to work under pressure

Benefits

• Competitive salary
• On-going training
• Health insurance
• Creative office environment
• Regular socials
• Flexible working
• Annual bonus scheme

We're looking for an experienced and ambitious Account Manager to join our client services team in Jersey. This role is perfect for someone with a few years' agency or client-side marketing experience who's ready to take ownership of their own accounts and make them thrive.

The agency

TPA is a full-service marketing and digital agency, with offices in Guernsey and Jersey. We work with a broad range of clients, from airlines and banks, to charities and escape rooms, so no day is ever the same.

TPA is a member of the IPA (Institute of Practitioners in Advertising), and we encourage our team to complete their courses to help develop their skills and grow their careers with us.

The role

As an Account Manager, you'll be the bridge between our clients and the agency. You'll own the day-to-day relationship with a portfolio of clients, becoming their trusted primary contact and leading their projects and campaigns from brief to delivery.

Working closely with our creative, digital and production teams, you'll make sure the work is of the highest standard, delivered on time, and profitable. You'll also be a role model for our Account Executives, sharing your knowledge and helping them grow.

Responsibilities

• Own and manage day-to-day client relationships, building trust and acting as the primary point of contact
• Take client briefs, contribute to creative briefs and planning, and lead projects from start to finish
• Guide the internal team to ensure work is delivered on time, on brief and to a high standard
• Present creative work and ideas to clients with confidence, and handle feedback constructively
• Manage the commercial health of your projects, including scoping, estimates, budgets and profitability
• Spot opportunities to add value and grow client accounts
• Support and mentor Account Executives, helping them develop their skills
• Report on client and campaign performance to the Account Director

Experience, Skills & Personality

• 2–3 years' experience in a marketing, digital or advertising agency, or in a client-side marketing role
• Personable and confident, with excellent communication skills both verbally and in writing
• Persuasive, with the ability to present and sell work and ideas
• Highly organised, with a proven ability to manage projects, budgets and timelines
• Commercially aware, with experience of scoping work and managing project finances
• Able to juggle competing demands and switch seamlessly between clients and projects
• Excellent attention to detail, for when briefing and reviewing work
• Resilient and positive, with strong problem-solving skills and the ability to work under pressure

Benefits

• Competitive salary
• On-going training
• Health insurance
• Creative office environment
• Regular socials
• Flexible working
• Annual bonus scheme